As you know, we voluntarily closed our offices on March 17th for the health and safety of our patients, family, team, and community, and to comply with social distancing recommendations. Since then, the Virginia Dental Association and the CDC have ordered all medical/ dental practices to cease all non-emergent procedures until April 30, 2020. This prohibits all orthodontic procedures/ appointments that are not absolute emergencies (severe pain or risk of infection.) The mandate is to help curb the spread of infection of the virus and to preserve personal protective equipment (gloves, masks, etc.) for hospitals that are running out of these supplies.
Morgan Orthodontics has formulated a strategic and comprehensive plan to ensure that your treatment needs are addressed as best as possible during this time. Our staff and Dr. Morgan are currently reaching out to check in with each patient that has a scheduled appointment during this closure period. We may ask some patients for a “Virtual Appointment” or request photos to monitor treatment. If you have been asked to submit photos, please follow the guidelines below for your type of treatment and text them to 703.723.5900 (patients of both Lansdowne and Winchester.) If you have any questions about your treatment, you may call/ text the office or email Dr. Morgan directly at firstname.lastname@example.org. Please indicate the patient’s name, guardian name, questions/ concerns, the best time to reach you, and telephone number.
Dr. Kelly Morgan is on call in the event there is a true, orthodontic emergency. Please call/ text the office at 703.723.5900 (patients of both Lansdowne and Winchester), and we will be in touch with you to determine what steps should be taken. We are NOT accepting walk-in patients.
- Dr. Morgan will be reviewing charts, and you will be contacted via phone/ text as to whether you should continue turning or to stop until we are able to see you in the office.
- If the expander breaks, falls out, or comes loose, please call/text the office at 703.723.5900 (patients of both Lansdowne and Winchester).
- If you would like to send a photo or are requested to do so, please text a photo using a cell phone of the top teeth, bottom teeth, and a photo taken of the front teeth when biting down on his/her back teeth. Here are some examples.
- Missing one visit will not extend your treatment time. The wires and brackets are safe in your mouth.
- This is the time to be exceptionally diligent with brushing and flossing to ensure your gums stay healthy and to avoid hard, crunchy, sticky, and chewy foods. We are unable to repair any broken brackets at this time.
- If you do have a bracket come off – don’t panic. It’s ok. If you can, save it in a plastic bag and bring it to your next appointment. We will repair it at that time. If it is causing you discomfort, please call the office 703.723.5900 (patients of both Lansdowne and Winchester), and we can walk you through how to address the issue at home.
- If you have a pokey wire, try and clip it using clean cuticle scissors or nail clippers. There are also tips on our website for treating common orthodontic “emergencies” on our website. If you are still having an issue, please call/text the office at 703.723.5900 (patients of both Lansdowne and Winchester), and we can walk you through some solutions to get you or your child comfortable.
BRACES PATIENTS WEARING RUBBER BANDS:
- Please be sure to wash your hands each time you take rubber bands in and out of your mouth.
- Please continue to wear your rubber bands as instructed at your last appointment.
- If you need additional rubber bands, they may be picked up outside the office. Be sure to take the correct size.
- If your bite does not feel right, you are wondering if you still need to wear rubber bands, or you are asked to take photos to check your bite, please use your cell phone to text photos of your teeth for Dr. Morgan to review. We will then reach out with any necessary instructions.
- Please watch the video on our website “Virtual Consult Informational Video” for tips on how to take photos. PLEASE USE A FLASH! Also, you may use spoons or a “Speak Out” retractor to help keep cheeks out of the way. Take photos from the front biting down on your back teeth and photos from each side, biting down.
CLEAR ALIGNER PATIENTS:
- Please be sure to wash your hands each time you take your aligners in and out of your mouth.
- Please continue to wear your aligners as instructed at your last appointment.
- If you are currently in your last set of aligners, continue to wear them, BUT ONLY AT NIGHT.
- In some cases, we may be able to mail you additional aligners. This is only possible for patients not requiring in office procedures or changes in attachments before moving to the next set. Dr. Morgan will be reviewing your chart to evaluate if additional aligners can be mailed.
- If you are having questions or are asked to send in photos, please follow the instructions above.
- Please be sure to wash your hands each time you take your retainers in and out of your mouth.
- Please continue to wear your retainers as instructed at your last appointment.
- If your retainers are feeling “tight”, then you need to wear the retainers more often.
- It a retainer is lost, broken, or doesn’t fit. Please call/ text the office, and let us know. We will NOT be able to make new retainers until we reopen. You can order a “moldable” sports mouthguard online and use it as a retainer at night until we are able to resume seeing patients.
When we are able to reopen and resume seeing patients, our team will be working diligently to ensure that your treatment remains on track and that your treatment time is not extended by this temporary closure. Please be patient with us as we get appointments rescheduled and understand that we have a very precise system in place as to when patients should be seen, and in what order, to ensure the most positive outcomes and continuance of treatment. Please note, appointment availability will be limited, and we request your cooperation and flexibility in accepting appointment times when offered, though we will do our best to accommodate you. Again, the Morgan Orthodontics Team thanks you for your patience and understanding during these uncertain times. Please know that your health and safety, as well as that of our staff, are our highest priority. We are still here for you! Please do your part in social distancing so that we can all return to “normal” safely and as soon as possible. We will get through this together! The Morgan Orthodontics Team